Privacy Policy

At NÜ IVEN, we place particular importance on protecting your privacy and personal data.

This Privacy Policy explains what information we collect, why we use it, how it is protected, and what your rights are.

It applies to anyone visiting www.nuiven.com or making a purchase on our store.

Article 1 — Data Controller

The data controller for personal data is:

THALEN & Co
177 route de Mézy
74250 Viuz-en-Sallaz
France

E-mail: hello@nuiven.com

For any questions regarding your personal data or to exercise your rights, you can contact us at this address.

Article 2 — Data We Collect

Depending on your use of the site, we may collect the following information:

Information you provide to us

  • First and last name
  • Email address
  • Phone number (if provided)
  • Billing and delivery address
  • Information related to your customer account
  • Messages sent to our customer service
  • Information necessary for processing your orders

Automatically collected information

When you browse our site, certain technical information may be recorded:

  • IP address
  • Device and browser type
  • Pages viewed
  • Time spent on the site
  • Products viewed
  • Navigation path
  • Cookies (see Article 6)

Payment data

Your bank details are never stored by NÜ IVEN.

Payments are processed exclusively by our secure payment providers, in accordance with international security standards (PCI-DSS).

Article 3 — Why do we use your data?

Your data is only used when necessary to:

  • process and ship your orders;
  • track deliveries;
  • manage returns and refunds;
  • respond to your customer service requests;
  • secure payments;
  • prevent fraud;
  • improve our site and your shopping experience;
  • comply with our legal and accounting obligations.

With your consent, we may also send you:

  • our newsletter;
  • promotional offers;
  • information about our new products.

You can withdraw your consent at any time.

Article 4 — Who do we share your data with?

To ensure the proper functioning of our store, certain data may be transmitted only to partners necessary for the performance of our services, including:

  • Shopify, for store hosting;
  • our payment providers (Shopify Payments, PayPal, Klarna, etc.);
  • our carriers for the delivery of your orders;
  • our analytics and audience measurement tools, only with your consent where required.

We never sell your personal data to third parties.

The information transmitted is strictly limited to what is necessary for the performance of their duties.

Article 5 — Retention Period

We retain your data only for the period necessary for the purposes for which it was collected or to comply with our legal obligations.

As an indication:

  • data related to your orders is retained in accordance with current accounting obligations;
  • marketing data is retained until you withdraw your consent or for the period authorized by regulations;
  • browsing data is retained for a limited period in accordance with CNIL recommendations.

Beyond these periods, data is deleted or anonymized.