Terms and Conditions of Sale
— NÜ IVEN —
Last updated: July 2026
The website https://nuiven.com (hereinafter referred to as the "Site") is operated by THALEN & Co, registered in France under SIREN number 107 136 103, with its registered office at 177 Route de Mézy, 74250 Viuz-en-Sallaz, France, operating under the commercial brand NÜ IVEN.
These General Terms and Conditions of Sale (hereinafter referred to as the "GTC") govern all sales concluded between THALEN & Co and any natural or legal person making a purchase on the Site.
By placing an order on the Site, the customer acknowledges having read these GTC and accepts them without reservation.
These GTC are accessible at any time on the Site and prevail over any other document, except for specific conditions agreed upon in writing.
Article 1 – Purpose
The purpose of these General Terms and Conditions of Sale is to define the rights and obligations of the parties in connection with the online sale of products offered under the NÜ IVEN brand.
The Site primarily sells lighting fixtures, lighting objects, and decorative items intended for both individuals and professionals.
These GTC apply to all orders placed from the Site, regardless of the delivery country, subject to any restrictions mentioned during the ordering process.
By confirming their order, the customer declares to be legally capable of contracting in accordance with the legislation applicable in their country of residence.
Article 2 – Seller Identification
The products offered on the Site are sold by:
THALEN & Co
Micro-enterprise
SIREN: 107 136 103
Address:
177 Route de Mézy
74250 Viuz-en-Sallaz
France
E-mail:
hello@nuiven.com
Website:
Trade name:
NÜ IVEN
Customer service:
Customer service is available by email at the address above and via WhatsApp messaging from the site. Requests are processed as quickly as possible during business hours.
Article 3 – Products
The products offered for sale are those presented on the Site on the day of its consultation by the customer.
Each product sheet includes a description as accurate as possible of the essential characteristics of the product.
The photographs, videos, staging, and visuals are intended to illustrate the products as faithfully as possible. However, slight differences in shade, texture, finish, or dimensions may exist due to:
- the settings specific to each screen;
- the materials used;
- the manufacturing processes;
- natural variations of certain materials.
These differences do not constitute a lack of conformity.
The dimensions indicated on the product sheets are provided for informational purposes and may have a slight manufacturing tolerance.
Some products may be offered in several sizes, colors, finishes, or lighting temperatures. The customer is invited to carefully check the selected options before validating their order.
Product offers remain valid as long as they are visible on the Site and within the limits of our logistics partners' availability.
Article 4 – Availability
The products offered on the Site are available as long as they are displayed for sale.
Despite the care taken in inventory management, a product may exceptionally become unavailable after an order has been placed.
In this case, THALEN & Co will inform the customer as soon as possible.
The customer may then choose between:
- waiting for restocking when possible;
- selecting an equivalent product;
- obtaining a full refund of the amounts paid.
The refund will be made using the payment method used for the order.
THALEN & Co cannot be held responsible for consequences resulting from exceptional unavailability beyond its control.
Article 5 – Orders
Orders are placed exclusively on the Website.
The ordering process includes the following steps:
- product selection;
- adding to cart;
- choosing variants;
- entering contact details;
- choosing the delivery method;
- checking the summary;
- payment validation.
Before final validation, the customer can check the details of their order and correct any errors.
The order becomes final only after payment validation by the relevant bank or payment provider.
A confirmation email is automatically sent to the customer at the address provided during the order.
THALEN & Co reserves the right to refuse or cancel any order in cases including:
- manifestly erroneous information;
- fraudulent use of a payment method;
- reasonable suspicion of fraud;
- an unresolved prior dispute with the customer;
- a manifest error concerning the displayed price.
In the event of cancellation due to a technical error or exceptional unavailability, any amounts collected will be fully refunded as soon as possible.
Article 6 – Prices
6.1 Product Prices
The prices displayed on the Site are indicated in the currency selected by the customer. They correspond to the price applicable at the time of final validation of the order.
Unless otherwise indicated, prices include applicable taxes in accordance with the legislation of the country of sale. Any delivery charges are specified before order validation.
THALEN & Co strives to ensure perfect price transparency. The amount displayed at the time of order corresponds to the total price due by the customer, subject to any specific duties or taxes imposed by the regulations of the destination country when these cannot be covered by the seller.
6.2 Price Changes
THALEN & Co reserves the right to change its prices at any time.
However, products will be invoiced based on the rates in effect at the time of final order validation.
No price change can be applied to an already confirmed order.
6.3 Promotions
Promotional offers, discount codes, private sales, or commercial operations are valid only during their validity period.
Unless otherwise indicated, only one promotional code can be used per order.
Promotions are neither retroactive nor cumulative with other offers.
6.4 Obvious Pricing Error
Despite the care taken in managing the Site, a material or technical error may exceptionally affect the display of a price.
When an obvious error makes the displayed price clearly derisory or inconsistent with the actual value of the product, THALEN & Co reserves the right to cancel the order after informing the customer.
In this case, all amounts potentially collected will be fully refunded as soon as possible.
Article 7 – Payment
Payment for the order is due in full upon its validation.
The payment methods offered are those displayed during the order placement, including:
- Visa
- Mastercard
- American Express (if available)
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
- Klarna (subject to availability and eligibility)
Payments are fully secured thanks to Shopify's partner payment providers, compliant with international PCI-DSS security standards.
The customer's bank details never pass through THALEN & Co's servers.
In case of payment refusal by the bank or payment provider, the order will be automatically canceled.
THALEN & Co cannot be held responsible for a payment refusal beyond its control.
Article 8 – Delivery
8.1 Service Areas
NÜ IVEN delivers to the countries offered during the order process.
Available destinations may change at any time.
8.2 Order Preparation
Each order is carefully prepared before shipment.
Depending on the products ordered, a preparation time may be necessary to ensure quality control, packaging, and logistical organization.
8.3 Delivery Times
Estimated delivery times are indicated on each product page.
They may vary depending on:
- the product ordered;
- the country of destination;
- the time of year;
- logistical constraints beyond our control.
The communicated deadlines are estimates and cannot be considered as strict deadlines.
However, THALEN & Co undertakes to inform the customer in case of any significant delay of which it becomes aware.
8.4 Shipping
Upon shipment of the order, an email is sent to the customer.
This email includes:
- shipping confirmation;
- a tracking link for the order;
- useful delivery information.
8.5 Transport
Orders are transported by various logistics partners selected according to the destination, product characteristics, and transport constraints.
The choice of carrier rests solely with THALEN & Co.
Article 9 – Order Tracking
After the order has been shipped, the customer automatically receives an email allowing them to track the delivery of their package.
Tracking is accessible directly from the NÜ IVEN Site via the dedicated Order Tracking page.
Tracking information is automatically updated based on data provided by partner carriers.
Update delays may occasionally occur depending on the logistics platforms concerned.
The customer is advised to wait a few days after shipment before reporting a lack of tracking movement.
Article 10 – Lost, Delayed, or Damaged Packages
In case of an abnormally prolonged delay, presumed loss of the package, or damage observed during delivery, the customer is invited to contact customer service at:
hello@nuiven.com
The customer must provide:
- their order number;
- photographs of the package when relevant;
- any information facilitating the investigation.
THALEN & Co will open an investigation with the relevant carrier.
Depending on the conclusions of this investigation, an appropriate solution will be offered, which may include:
- a new shipment;
- a product replacement;
- a total or partial refund when justified.
THALEN & Co undertakes to assist the customer throughout this process to achieve a satisfactory resolution as quickly as possible.
Article 11 – Right of withdrawal
In accordance with the provisions of Articles L221-18 et seq. of the Consumer Code, consumer clients have a right of withdrawal, allowing them to cancel their purchase without providing a reason.
As part of its commercial policy, NÜ IVEN grants a withdrawal period of fifteen (15) calendar days from the date of product receipt.
To exercise this right, the client must notify their decision before the expiry of this period by email to:
hello@nuiven.com
The request must include at least:
- the order number;
- the client's name;
- the product(s) concerned.
After receiving the request, NÜ IVEN will communicate the return procedures to the client, as well as the return address for the product concerned.
The client then has a period of fourteen (14) days to ship the product.
The client is responsible for the proper preservation of the product until its receipt by our services.
Article 12 – Return conditions
To be eligible for a refund, the returned product must meet the following conditions:
- be returned in new condition;
- show no signs of use, assembly, or damage;
- be accompanied by all its possible accessories;
- be properly protected during transport;
- be returned, as far as possible, in its original packaging.
Any return not complying with these conditions may result in a reduction of the refund corresponding to the depreciation observed, or, when the product is no longer resalable, a refusal of refund in accordance with applicable legal provisions.
Return costs remain the responsibility of the client, except in cases of:
- error attributable to NÜ IVEN;
- defective product received;
- product delivered not conforming to the order.
No return should be made without prior agreement from customer service.
Article 13 – Products excluded from the right of withdrawal
In accordance with Article L221-28 of the Consumer Code, certain products cannot benefit from the right of withdrawal.
These exclusions notably include:
- products made to client specifications;
- customized products;
- products manufactured on order;
- products that have undergone specific modifications requested by the client;
- unsealed products that cannot be returned for reasons of hygiene or health protection when this exclusion is applicable.
These exclusions will be clearly specified on the relevant product pages when necessary.
Article 14 – Refunds
After receipt and verification of the returned product, NÜ IVEN will process the refund of the amounts due as soon as possible and at the latest within fourteen (14) days.
The refund will be made using the same payment method as that used during the order, unless expressly agreed with the client for another refund method.
NÜ IVEN reserves the right to defer the refund until:
- actual receipt of the returned product;
- or the provision of proof of shipment by the client,
the date chosen being the earlier of these two events.
Initial delivery costs may be reimbursed in accordance with applicable regulations when the right of withdrawal is exercised under the conditions provided by law.
However, additional costs resulting from the client's choice of a delivery method other than the standard method offered are not refundable.
Article 15 – Damaged or non-compliant product
The client is invited to check the condition of the package upon receipt.
In case of a product that is:
- damaged;
- incomplete;
- defective;
- or not compliant with the order,
the client must contact customer service as soon as possible, and ideally within forty-eight (48) hours of delivery, at the address:
hello@nuiven.com
The request must be accompanied by:
- the order number;
- photographs of the package;
- photographs of the product;
- a precise description of the problem encountered.
After reviewing the case, NÜ IVEN will propose the most suitable solution, which may include:
- sending a replacement part;
- complete replacement of the product;
- a total or partial refund;
- any other amicable solution deemed appropriate.
Article 16 – Legal guarantees
Products sold by NÜ IVEN benefit from the legal guarantees provided by French law.
The consumer notably benefits from:
- the legal guarantee of conformity provided for in Articles L217-3 et seq. of the Consumer Code;
- the guarantee against hidden defects provided for in Articles 1641 et seq. of the Civil Code.
Under these guarantees, the client may obtain, according to the conditions provided by law:
- repair of the product;
- its replacement;
- a price reduction;
- or a refund when the legal conditions are met.
These legal guarantees apply independently of any commercial guarantee that may be offered.
Article 17 – NÜ IVEN commercial guarantee
Independently of legal guarantees, certain products may benefit from a commercial guarantee, the duration of which is specified on the product page.
This guarantee exclusively covers manufacturing defects observed under normal use of the product.
It notably does not cover:
- damages resulting from improper installation;
- shocks;
- falls;
- modifications made to the product;
- normal wear and tear;
- damages caused by use not conforming to recommendations.
Any request for coverage must be accompanied by:
- proof of purchase;
- photographs of the product;
- a detailed description of the observed defect.
Article 18 – Limitation of liability
THALEN & Co cannot be held responsible for damages resulting from:
- improper use of the products;
- non-compliant installation;
- intervention carried out by an unqualified person when such qualification was required;
- a case of force majeure;
- an event beyond its control.
THALEN & Co's liability is in any event limited to the amount effectively paid by the client for the product concerned, unless there is a contrary mandatory legal provision.
